Refund and Returns Policy

30 Day Returns
The Consumer Rights Act (CRA) 2015 gives you the right to return anything you buy within 30 days of delivery for whatever reason.

This means you have sufficient time to make up your mind about your purchase and you don’t have to feel rushed.

N.B. If you are buying an item as a Christmas Gift, remember you can return it in the New Year if you need to.

Either email or write to Smokersgrill at:
3817 West Hornes Church Rd
Bailey, NC 27807

Return Charges Where Applicable

If a machine has been purchased and is no longer required, within 30 days, the machine can be returned for a refund. There are charges for the initial delivery and collection plus a 10% restocking fee.

We do have to charge for the return of the goods, unless the item was delivered in error or is defective.

Where a replacement product is required, our policy is to receive the return of the original product, inspect it to confirm the condition is as advised before a replacement is sent.

If the product has been used and returned during the 30-day period, the amount of the refund will depend on the item’s condition and on any damage from use, cosmetic or otherwise.

We ask that returned items come back in original packaging. If they are not, and other packaging and collection services are needed, you must pay the extra costs.

We send out refunds as soon as possible but no later than 14 days of us agreeing to your refund providing your goods are returned to us. You are responsible for looking after the product until we collect it. The same applies if you want to bring it back to us yourself.

If you need further advice or help, email us on

We are here to help you.

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Cancelation Information – To cancel an order – you’ll need to contact the and ask to cancel it for you. If you change your mind or use the wrong delivery address, contact the support within an hour of your purchase. If the item hasn’t been posted yet, you can request that the support cancels your order. If it’s been longer than that, or the has already posted the item, you’ll need to send it back to:
3817 West Hornes Church Rd
Bailey, NC 27807